Date of programme

• 26-27 Nov 2013

Objectives

Cost is a key factor in competitiveness. It is therefore crucial for companies to manage their operations efficiently, minimise their costs and keep their operations lean. In times of economic downturn, organisations must look into ways to implement quality improvement and cost saving programmes to stay lean and fit.

The primary objective of measuring Cost of Quality (COQ) is to quantify the financial consequences of quality improvement and cost reduction. Implementing a COQ system would enable organisations to link their quality improvement efforts to cost reductions.

The National Cost of Quality Programme (NCOQ) was launched by PSB to assist companies embark on their journey towards cost reduction and quality improvement through focused quality and productivity improvements in their business operations.

Key Benefits

• Identify major cost components related to the Cost Of Non-Conformance (CONC) and Cost Of Conformance (COC)
• Acquire skills to identify and collect cost and COQ information
• Analyse the COQ information obtained and relate the data to possible solutions that can help reduce COQ in their organisations

Outline

Introduction

• Cost of Quality in the Singapore Quality Award (SQA) Framework
• Quality and Conformance
• The Consequences of Non-Conformance
• Loss of Business, Cost Productivity and Liability

Phase 1: Identifying the Cost of Quality

• The Cost of Poor Quality
• Internal and External Failure
• The Cost of Achieving Good Quality
• Prevention and Appraisal Costs
• The 7 Wastes

Phase 2: Collecting Cost of Quality Information

• Cost of Quality and Financial Analysis
• Matching of CONC Items
• Quality Costs and Quality Indices
• Quality Costing
• 4 Methods of Quality Costing
• Whole Account
• Unit Pricing
• Whole Person
• Resource Claim

Phase 3: Analysing Cost of Quality Data

• Trend Analysis
• Pareto Analysis
• Setting Targets for Improvement

Phase 4: Reducing Cost of Quality and Improving Quality

• Tools and Techniques
• Preventive Systems
• The Cost of Quality Scorecard
• Resource Claim

Who Should Attend

Managers, Supervisors and Executives who are interested and/or involved in the implementation and management of the Cost of Quality process in their organisations.

Course Fees

Course Fee (Before Funding) = S$320.00/pax (Exclude GST)

 Course Fee (After 50% Funding) = S$160.00/pax (Exclude GST) 

Funding Eligibility
- Must be either Singaporean or Singapore Permanent Resident
- Currently Employed 
- Achieve 75% attendance

Registration Details

Please call TUV SUD PSB at +65 6885 1488 / 6885 1592 or email learning@tuv-sud-psb.sg for more information.